Bogdan Caraman

I'm

Skills

computer skills, organizational know-how, problem-solving abilities.

MS Operating Systems75%
Debian GNU/Linux65%
HTML 85%
CSS 60%

Resume

I have acquired valuable experience in all aspects of troubleshooting, installations, and maintenance for various desktop/server operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end-users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

Sumary

Bogdan Caraman

I have experience in Technical Support Tier 2 with Romanian and English Language with a successful track record over 12 years across of Information Technology discipline. Work experience ranges from Computer/Server Assembly for beginners and advanced customers, Network and System Administration, Online Hosting Services, Microsoft, and IntelĀ® products support. Overall responsibility for the day-to-day operations of the project, reporting periodically to all the stakeholders, project planning and tracking, risk analysis, counteraction, team building, and on-site deployment. Excellent interpersonal skills, outstanding problem solving, and decision-making skills.

Education

Legal Sciences & Law

2001 - 2005

Law Faculty, Romania

Full-time learning involving participation in course and seminar activities.

Professional Experience

IT Support Specialist (On-site)

2020 - Present

Romania

  • Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.);
  • On-site and off-site (using remote control tools) Technical Support for end-users;
  • Hardware Deployment of IT infrastructure;
  • IT Onboarding Process For New Employees;
  • We realized in a short time and successfully the configuration of a large number of laptops so that the employees can work from home during the restrictions due to the pandemic period;
  • Upgrading Computer Networks from Windows 7 to Windows 10 including BIOS TPM 1.2 to 2.0 for Dell systems;
  • Creating articles for different applications or troubleshooting steps for Microsoft Windows 10.

Senior Process Asociate (On-site)

2018 - 2020

Romania

  • Handling various Server related queries, such as RAID installation guidance, RAM population, BIOS/Firmware Updates;
  • Checking the LOGS depending on what OS is being used (most common based on UNIX, CentOS, RedHat);
  • Creating warranty cases when troubleshooting fails or if the product is not working properly and ensuring the products are being delivered to the Customer by following up with him on a regular basis.

IT Support Specialist (On-site)

2016 - 2018

Romania

  • Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.), phones and networking equipment.

Network and Computer Systems Administrator (On-site)

2015 - 2016

Romania

  • network administration and support; manage network equipment; troubleshoot hardware/software issues; infrastructure management; configuring server hardware requirements in the data center for new customers.

Technical Support (Remote)

2011 - 2015

Romania

  • Using an online employment platform I worked as Technical Support and SEO Specialist for customers who hire freelancers and that they could make use of online collaboration tools to manage remote teams or projects.

Technical Support Agent Tier 2 (On-site)

2007 - 2011

Bulgaria

  • I was able to provide responsive and competent support for Microsoft Windows and Microsoft Office products to customers who require help on the phone or e-mail.

Technical and commercial representative (On-site)

2005 - 2007

Romania

  • Computer Shop and Service Support

Technical Support Representative (Remote)

2003 - 2005

Romania

  • Web Hosting System Administrator